Refund and Return Policy
We at Zemall are committed to providing our customers with high-quality products and services. We understand that there may be times when you need to return a product or request a refund, and we want to make the process as easy and transparent as possible.
a. To be eligible for a return, the product must be unused and in the same condition as when it was received. The product must also be in its original packaging with all accessories, tags, and labels intact. Some products may be ineligible for return due to hygiene or safety reasons, and these restrictions will be clearly stated on the product listing page.
a. The timeframe for returns varies by vendor and product. Vendors may have different return policies and timeframes for different products. The return timeframe for each product is listed on the product listing page.
a. To initiate a return, please contact the vendor directly. Vendors are responsible for handling returns and refunds for their products. The vendor will provide you with instructions on how to return the product and any applicable return shipping fees. Once the product is received and inspected, the vendor will issue a refund if the product meets the eligibility requirements.
a. If you are not satisfied with your purchase, you may be eligible for a refund. The eligibility criteria for refunds may vary by vendor and product. Please refer to the vendor’s refund policy on the product listing page.
b. Zemall does not offer refunds or exchanges for the following products:
i. Digital products that have been downloaded or streamed.
ii. Products that have been opened or used, or are not in their original condition or packaging.
iii. Perishable goods, such as food, flowers, or magazines.
iv. Personal care items, such as cosmetics, skincare, and hygiene products.
a. To initiate a refund, please contact the vendor directly. Vendors are responsible for handling refunds for their products. The vendor will provide you with instructions on how to request a refund and any applicable refund policies and procedures.
b. Refunds are issued by the vendor and are subject to their policies and procedures. Refunds may be issued in the form of store credit, exchange, or original payment method. Refunds may take several days to process, depending on the payment method and bank processing times.
a. In the event of a dispute between you and the vendor regarding a return or refund, we may assist in resolving the dispute, but we are not responsible for any damages or losses arising from the dispute.
a. Return shipping fees may be the responsibility of the customer or the vendor, depending on the reason for the return and the vendor’s policies. The return shipping fee will be clearly stated on the product listing page and/or in the vendor’s return policy.
a. If you receive a damaged or defective product, please contact the vendor immediately. The vendor will provide instructions on how to return the product and may issue a refund or replacement, depending on their policies and the nature of the damage or defect.
a. If you have any questions or concerns about our refund and return policy, please contact our customer support team through our website or by email.
Non-Refundable Cost
Please note that a non-refundable cost of 10 percent of the total cost of the product shall not be refunded due to transactions along the way.
Return Policy Disputes
In the event of a dispute between you and the vendor regarding a return, we may assist in resolving the dispute, but we are not responsible for any damages or losses arising from the dispute. We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website.
By using our marketplace and purchasing products, you agree to be bound by the terms and conditions of this Return and Refund Policy.
