Shipping Policy for ZeMall
Thank you for choosing ZeMall as your ecommerce marketplace in Zambia. This Shipping Policy outlines our policies and procedures for shipping and delivery of products purchased on our marketplace.
Our vendors offer various shipping options, which may include standard shipping, express shipping, and international shipping. Shipping options and prices are determined by the vendor and are displayed on the product listing page.
Shipping fees vary by vendor and may be based on factors such as the weight, dimensions, and destination of the product. Shipping fees are added to the total cost of the order and are displayed on the checkout page before you make the payment.
Shipping times vary by vendor and shipping option. Standard shipping times range from 3 to 7 business days, while express shipping times range from 1 to 3 business days. International shipping times vary depending on the destination country.
Most vendors provide tracking information for orders. You will receive a tracking number and instructions on how to track your order via email after your order has been shipped.
Delivery times depend on the shipping option and the destination of the order. Deliveries are made to the address you provide during checkout. It is your responsibility to ensure that the address is accurate and complete. If the address is incorrect or incomplete, we are not responsible for any delays or non-delivery of the order.
Certain products may be subject to shipping restrictions due to legal or logistical reasons. We do not ship to P.O. boxes or APO/FPO addresses. We also do not ship to certain countries or regions due to legal or logistical reasons.
If you experience any issues with shipping or delivery, please contact the vendor directly. We are not responsible for any delays, damages, or losses caused by shipping or delivery. In the event of a dispute between you and the vendor regarding shipping or delivery, we may assist in resolving the dispute, but we are not responsible for any damages or losses arising from the dispute.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes to this policy will be posted on our website. By using our marketplace and purchasing products, you agree to be bound by the terms and conditions of this Shipping Policy.
